Health & safety protocols

The Matetsi Victoria Falls team stands together with those globally affected by the COVID-19 pandemic. The safety and well-being of our guests and our team remains, as always, paramount, and we therefore closely monitor the World Health Organisation’s updates, follow its guidelines, and have laid out and follow strict COVID-19 protocols. Furthermore, we have put in place very flexible booking terms so that you can book and travel with confidence.

Travel Guidelines

In light of the most recent COVID-19 updates, temporary travel restrictions, which shall be reviewed around 15 December 2021, have been brought into place by the Zimbabwe Government. Please download our Travel Guidelines document for full information. Unfortunately, currently these restrictions include a quarantine period, which will prohibit most travellers, and we sincerely apologise for any inconvenience caused to those guests who were planning to visit us in the near future and whose travel plans will need to be rearranged. The downloadable Travel Guidelines document also includes the standard regulations as well as some general traveller feedback of airport experiences. Kindly note, international arrivals into Zimbabwe will be requested to complete Traveller Surveys, which consist of a 1-page document and a 2-page document, downloadable here as a single PDF. We recommend downloading this and printing these ahead of travel.


Online Reservations

For direct online bookings and live availability.

Traveller Enquiry

Your stay tailor-made by our reservations team.

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