Health & safety protocols

The Matetsi Victoria Falls team stands together with those globally affected by the COVID-19 pandemic. The safety and well-being of our guests and our team remains, as always, paramount, and we therefore closely monitor the World Health Organisation’s updates, follow its guidelines, and have laid out and follow strict COVID-19 protocols. Furthermore, we have put in place very flexible booking terms so that you can book and travel with confidence.

Travel Guidelines

For travellers who are fully vaccinated and present their valid vaccination certificate, no PCR test is required.  Non-vaccinated travellers are required to present a negative PCR test done within 48 hours of departure to Zimbabwe (if the journey involves an overnight e.g. in Dubai or Johannesburg, an additional PCR test will be required). Please download our updated Travel Guidelines document for full information which includes the standard regulations as well as general traveller feedback of airport experiences.

Kindly note, international arrivals into Zimbabwe will be requested to complete Traveller Surveys, which consist of a 1-page document and a 2-page document, downloadable here as a single PDF. We recommend downloading this and printing these ahead of travel. 


Online Reservations

For direct online bookings and live availability.

Traveller Enquiry

Your stay tailor-made by our reservations team.
Quality Assurance Manager

Sara Ellis

Sara Ellis is an incredibly dedicated and hard working member of our Matetsi family. Having been our Head Pastry Chef for over four years, Sara transitioned to her role of Quality Assurance Manager in early 2022, bringing with her a wealth of experience and an unparalleled attention to detail. Sara works primarily behind the scenes, supporting all departments to ensure that the Matetsi Magic shines through brightly in every one of our guest’s stays with us.

Sara holds a Cordons Bleus Grande Diploma from Silwood School of Cookery, Cape Town, and has worked at some exceptional Southern African establishments, including Ellerman House and Singita Pamushana, as well as on private yachts.

Sara is mother to two wonderful boys, wife of our Executive Chef, Shane Ellis, and an individual who shows great commitment not just to Matetsi Victoria Falls, but also to our local community in many ways, including standing on the Parents’ Association and driving fundraising initiatives for a local primary school.

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