Since opening our doors in 2016, the hard work and dedication of our team, who make Matetsi Magic, has been acknowledged with an array of awards.
Matetsi Victoria Falls pioneers a whole new way of experiencing the Falls, and accolades like these help to position us on a global stage. In fact, part of our mission
since conception has been to position Matetsi Victoria Falls as the number one lodge in Africa, and in doing so show the world how exceptional our country and
our people are. Therefore, our team were over the moon with the incredible news that we received in mid-2021.
See press release here
Zimbabwean born, Caroline joined the Matetsi Victoria Falls family as Camp Manager in mid-2022, and she thrives on going the extra mile for our guest experience. Caroline brings with her a breadth of experience from 5* luxury properties across South Africa, including, Mhondoro Safari Lodge & Villa, Karkloof Safari Villas, Thanda Private Game Reserve and the Oyster Box, as well as from managing Asilia Africa’s flagship Naboisho Camp in Kenya.
Caroline holds a Diploma in Hospitality Management from the International Hotel School, and is studying for a Bachelor of Business Administration Degree in Hospitality Operations Management through the same institution. After many years of working abroad, Caroline and her husband Eric (who manages a property in the neighbouring Zambezi National Park) are delighted to be back in Zimbabwe, and in their free time they love bird watching.
Sara Ellis is an incredibly dedicated and hard working member of our Matetsi family. Having been our Head Pastry Chef for over four years, Sara transitioned to her role of Quality Assurance Manager in early 2022, bringing with her a wealth of experience and an unparalleled attention to detail. Sara works primarily behind the scenes, supporting all departments to ensure that the Matetsi Magic shines through brightly in every one of our guest’s stays with us.
Sara holds a Cordons Bleus Grande Diploma from Silwood School of Cookery, Cape Town, and has worked at some exceptional Southern African establishments, including Ellerman House and Singita Pamushana, as well as on private yachts.
Sara is mother to two wonderful boys, wife of our Executive Chef, Shane Ellis, and an individual who shows great commitment not just to Matetsi Victoria Falls, but also to our local community in many ways, including standing on the Parents’ Association and driving fundraising initiatives for a local primary school.