Cyclone Idai Zimbabwe Disaster Relief Efforts

Although Matetsi Victoria Falls is physically unaffected by the effects of Cyclone Idai, it breaks our hearts to think of the loss of life and the destruction in the eastern region of Zimbabwe, and the areas of Mozambique and Malawi that have been hit by the cyclone. Our Matetsi Victoria Falls family comes from all over Zimbabwe, and families and friends of our wonderful team have been impacted by the effects of this devastating natural disaster.

Colleagues sorting shoes on their day off. Baby Ray took a nap while mummy kept working.

We have come together as a team, with our friends, families and industry colleagues, and are doing what we can from our corner of the country for our fellow Zimbabweans in the Eastern Highlands, including donations of food, clothing, medical supplies, and bedding along with fuel and vehicles to transport these.

Our back office has never been glamourous. But it sure can store a huge number of donations.

Our warehouse in Victoria Falls has been set up as a donation centre, for receiving, sorting, packing and forwarding to areas in need. We will continue to receive donations for as long as they keep coming in. We know that it will take time to heal and to rebuild, and we are committed to supporting the disaster relief efforts going forward.

The wonderful Sinikiwe, our operations clerk, has been receiving and documenting the donations.

The warmth of the Zimbabwean people is incredible. And the unity and strength shining through is inspirational. We have engaged with local and international organisations, individuals and press to ensure awareness and support for the Zimbabwean, Mozambican and Malawian people at this difficult time.

Blessed speaks for all of us.

If you would like more information on the Cyclone Idai disaster relief efforts, please contact us either by email or through the contact page on our website.

Everyone can help! Little Ray keeps our spirits high!


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Camp Manager

Caroline Yotamu

Zimbabwean born, Caroline joined the Matetsi Victoria Falls family as Camp Manager in mid-2022, and she thrives on going the extra mile for our guest experience. Caroline brings with her a breadth of experience from 5* luxury properties across South Africa, including, Mhondoro Safari Lodge & Villa, Karkloof Safari Villas, Thanda Private Game Reserve and the Oyster Box, as well as from managing Asilia Africa’s flagship Naboisho Camp in Kenya.

Caroline holds a Diploma in Hospitality Management from the International Hotel School, and is studying for a Bachelor of Business Administration Degree in Hospitality Operations Management through the same institution. After many years of working abroad, Caroline and her husband Eric (who manages a property in the neighbouring Zambezi National Park) are delighted to be back in Zimbabwe, and in their free time they love bird watching. 

Quality Assurance Manager

Sara Ellis

Sara Ellis is an incredibly dedicated and hard working member of our Matetsi family. Having been our Head Pastry Chef for over four years, Sara transitioned to her role of Quality Assurance Manager in early 2022, bringing with her a wealth of experience and an unparalleled attention to detail. Sara works primarily behind the scenes, supporting all departments to ensure that the Matetsi Magic shines through brightly in every one of our guest’s stays with us.

Sara holds a Cordons Bleus Grande Diploma from Silwood School of Cookery, Cape Town, and has worked at some exceptional Southern African establishments, including Ellerman House and Singita Pamushana, as well as on private yachts.

Sara is mother to two wonderful boys, wife of our Executive Chef, Shane Ellis, and an individual who shows great commitment not just to Matetsi Victoria Falls, but also to our local community in many ways, including standing on the Parents’ Association and driving fundraising initiatives for a local primary school.

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